SHIPPING & DELIVERY POLICY

Thank you for shopping with Dough Palace! We take pride in preparing and packaging your treats with care. Please review our shipping policies before placing your order.

📦 ORDER PROCESSING

Please allow 1–2 weeks for your order to be prepared and shipped, unless otherwise stated in the product description.

• Processing times do not include shipping transit times.
• We cannot guarantee specific shipping or delivery dates.
• Once an order is placed, items cannot be changed, added, removed, or combined with another order.

🚚 SHIPPING & TRACKING

Orders are shipped through USPS, with shipping services determined by your order.

• Orders below the $30 shipping threshold are shipped via USPS Ground Advantage, which may have longer delivery times.
• USPS pickups occur Tuesday through Saturday.
• Tracking may display “Pre-Shipment” until USPS scans your package at a postal facility.
• Once your order leaves our bakery, delivery times and tracking updates are managed by USPS.

Please monitor your tracking information and make arrangements to receive your package promptly.

🍪 PERISHABLE PRODUCTS & WEATHER

Our baked goods are perishable and may be affected by heat, cold, shipping delays, and handling during transit.

Please be aware:

• Cookies, Pro-Dough, Truffles, and other treats may soften, melt, crack, or shift during shipping.
• Packages may experience damage or temperature changes while in transit.
• We recommend bringing your package indoors immediately after delivery.
• Please follow the storage instructions included with your order.

Dough Palace is not responsible for melting, product damage, or spoilage caused by shipping conditions, carrier handling, or packages left outdoors after delivery.

If your products arrive unusually warm, damaged, or appear spoiled, do not consume anything you believe may be unsafe.

📍 LOST, DELAYED & DAMAGED PACKAGES

Once USPS accepts your package, shipping delays, lost packages, and transit-related damage are outside our control.

If you experience a shipping issue:

1. Check your USPS tracking information.
2. Contact USPS directly for delivery assistance.
3. If eligible, submit a claim through USPS.com.

USPS insurance claims are subject to carrier eligibility requirements and deadlines. Customers are responsible for initiating applicable carrier claims.

Dough Palace does not provide automatic refunds or replacements for carrier-related issues.

❌ ORDER CHANGES & REFUNDS

All sales are final.

• No cancellations, refunds, or exchanges after purchase.
• No address changes after an order is placed.
• No product substitutions or additions.
• No combining separate orders.
• No requests for specific shipping or delivery dates.

Please double-check your order and shipping address before completing checkout.

💌 NEED HELP?

Have a question about your order?

Email us at Delicious.Delights.Dee@gmail.com

Please include your order number so we can assist you as efficiently as possible.

Thank you for supporting Dough Palace! We appreciate your understanding and your support of our small business.