All Custom Cake Orders do require at least a 10 day lead time! Each and every cake is crafted by hand, our time and pricing is reflected in that.

At Dough Palace, we take great care in preparing and packaging your orders. However, once a package leaves our facility and is in the hands of USPS, certain circumstances are beyond our control.

Shipping Delays & Product Conditions

Shipping delays, extreme temperatures, and handling during transit may affect the condition of your products. Dough Palace is not responsible for melting, cracking, shifting, or other damage to Pro-Dough, Glam Cookies, or any additional items caused by shipping conditions or carrier handling.

This includes, but is not limited to, cracked or broken Pro-Dough containers, damaged packaging, and products affected by heat or prolonged transit times.

Tracking & Delivery Responsibility

Customers are responsible for monitoring their tracking information and retrieving packages promptly upon delivery. We strongly recommend bringing your order indoors as soon as it arrives, especially during warmer months.

Dough Palace is not responsible for products that melt, spoil, or become damaged due to packages being left outdoors, in mailboxes, or in hot temperatures after delivery.

All Sales Are Final

Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges, and refunds are not offered for shipping delays, carrier-related damage, or temperature-related issues. This policy is subject to any rights or remedies required by applicable law.

For additional information, please visit our Shipping Policy page.

If you have questions or need assistance with tracking your order, please contact us at Delicious.Delights.Dee@gmail.com.